Privacy Policy

1. Who We Are

This Privacy Policy describes how Valour Global Dental ("Valour", "we", "us", or "our"), operating the GlobalDentist brand, collects, uses, and protects information in connection with our B2B outreach and marketing services for dental practices in the United States. Our website is hosted at maquinavalour.lovable.app and globaldentist.vempravalour.com.br.

2. Information We Collect

We collect business contact information about dental practices, including:

• Practice (clinic) name and business address
• Practice owner / decision-maker name and professional title
• Business email address
• Business phone number, including mobile numbers used by the practice
• Public information about the practice (website, services, reviews, hours)
• Information you submit through forms on our website
• Communication history with us (emails, SMS, WhatsApp, calls)

3. How We Obtain Information

We obtain information from:

• Publicly available business directories (Google Business Profile, dental association directories, practice websites)
• Licensed B2B data providers such as Apollo
• Forms you complete on our websites (e.g. diagnostic request)
• Direct conversations and meetings with practice representatives

4. How We Use Information

We use the information to:

• Contact dental practices about our patient-acquisition services via email, SMS, WhatsApp, and phone
• Schedule and conduct diagnostic calls
• Personalize outreach to the practice's segment, location, and current marketing
• Provide and improve our services to clients
• Comply with legal obligations and recordkeeping requirements

5. SMS / Text Messaging Program

The following terms apply specifically to our SMS messaging program:

• Program purpose: account-based B2B outreach to U.S. dental practices regarding our patient-acquisition services, including conversation initiation, follow-up, scheduling diagnostic calls, and sharing relevant materials.
• Message frequency: message frequency varies. Recipients typically receive no more than 4 messages per month per contact.
• Message and data rates: message and data rates may apply. Check with your wireless carrier for details.
• Opt-out: you may opt out at any time by replying STOP (English) or PARAR (Portuguese) to any message. After opting out, you will receive a one-time confirmation and no further marketing SMS from this program.
• Help: for assistance, reply HELP or contact us at lucas@valour.global.
• Carrier disclaimer: carriers (including but not limited to AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages.
• No sharing of mobile information: mobile information (phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subprocessors is limited to what is necessary to deliver the messages, as described in Section 7.

6. Legal Basis for Outreach

Our outreach is directed at dental practices in their professional, B2B capacity, using business contact information made publicly available by the practice or obtained from licensed B2B sources. We honor opt-out requests promptly and maintain an internal suppression list to prevent re-contact.

7. Subprocessors and Sharing

We share data only with vendors that help us operate the service. They are bound by contract to use the data only for the purpose of providing their service to us:

• Twilio Inc. — SMS and WhatsApp message delivery
• Resend — transactional and outreach email delivery
• Supabase / Lovable Cloud — secure database and file storage
• Google (Calendar, Places) — scheduling and public business data
• Apollo — B2B contact enrichment

We do not sell personal information. We do not share mobile phone numbers or SMS opt-in data with third parties for their own marketing purposes.

8. Data Retention

We retain business contact data for as long as needed to operate our outreach program. After an opt-out request, we retain the phone number on a suppression list indefinitely solely to ensure we do not contact that number again. Other contact data is removed within a reasonable period after opt-out, except where retention is required for legal or compliance recordkeeping (typically up to 4 years).

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information, and to object to direct marketing. To exercise these rights, contact lucas@valour.global. We will respond within the timeframe required by applicable law.

10. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect the information we process, including encryption in transit, access controls, and audited subprocessors. No method of transmission over the Internet is 100% secure.

11. Cookies

Our website uses only strictly necessary cookies for authentication and session management. We do not use third-party advertising cookies on this site.

12. Children

Our services are intended for business professionals over the age of 18 and are not directed at children. We do not knowingly collect data from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be communicated through this page.

14. Contact

Questions about this policy or about your data can be directed to:

Valour Global Dental
Email: lucas@valour.global